Terms & Conditions

Personal Data Privacy Notice

1.1. General Information:

“ICEBOW” designs and manufactures original accessory products (such as jewelry and more) combining the latest technology with mastered hand craftsmanship. “ICEBOW” respects your privacy and is committed to protecting your personal data. This privacy notice is to provide you with information concerning the processing of your personal data when using our website and related services (ex. sign up to our newsletter, purchase a product, take part in a competition etc.). Personal data within the meaning of article 4 of the EU General Data Protection Regulation (GDPR), are all the information, such as name, home address, email address, on-line ID (e.g. cookies, IP addresses, email addresses), concerning natural persons whose identity is identified or can be identified directly or indirectly. For the purposes of this Notice, “ICEBOW” is responsible for the processing of Personal Data. The company is based in Kalamata, Meletiou Karabini street, 24100, Greece, having the following contact details: tel.: +30 211 111 0426, email: [email protected]

1.2. The personal data that we collect and process when you are using the services of our website:

You can contact us through our website by filling in the designated contact form or subscription form (create an account), by placing your order, by corresponding with us by post, email, telephone or otherwise, by entering into a competition, promotion or survey. The data you provide (such as name, billing address, delivery address, telephone number, email address, bank account, payment card detail etc.) will be collected, used and stored by “ICEBOW” only for the necessary time and in order to serve the purpose for which the communication was made. Once your request and/or question and/or purchase order are served and if no contractual relationship arises between the parties, the storage of the data is not necessary for the intended purposes and the data is deleted. As for users to know, their data collected according to the above may be transferred to competent partners of the company depending on each case. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

You can also, through our website, subscribe to our newsletter in order to receive personalized information about our products, services or in order to invite you to take part in promotions or contests. Registration is done by filling an on-line application form, in which personal data (such as name, email address, country of residence and other information) are voluntarily submitted by you. If there is no longer respond to the newsletter, the data we collect will be deleted after 24 months. Furthermore, if you no longer wish to receive newsletters, you are always given the right to do so ("unsubscribe" policy). Lastly, you can any time by sending an email to: [email protected], either request your deletion from the list of users receiving newsletter, or request modification of the data you provided to us when you subscribed.

Furthermore, through our website, our company may collect and process your personal data for trading purposes. When you purchase products or services through our website, we use your information to register you as a new customer, to process the purchasing, to manage payments, fees and charges, to collect and recover money, to complete your order and to provide you with the products or services you have ordered, to notify you about changes to our terms or privacy policy, to enable you to take part in competitions or promotional offers, to make recommendations about goods. As to serve your order, you provide us with personal data such as your name, address or other details such as proof deposit etc. We will process your data for the time required to manage the purchase of the acquired products, including the period of time that any refunds, withdrawals, complaints or claims related to the purchase may arise. Some of your information that you may have allowed us to retain for more, we will do so until you tell us to stop. Furthermore, you may receive marketing communications if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing notifications.Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, product or service experience or other transactions.

Therefore, we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the contract, where it’s necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, where we need to comply with a legal or regulatory obligation.

More specifically, we have set out below, in a table format, a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need more details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Category of personal data Purpose for processing Legal basis under the GDPR
Name and contact details
  • Delivery of Purchase
  • Send you service messages by email or text, such as order updates
  • Name and contact details
  • Send you information by email or post about our new products or services
  • Send you adverts
  • Perfomance of contract
  • Perfomance of contract
  • Consent
  • Consent
Payment information
(we don’t store this information)
Take payments and give refunds Performance of contract
Device information such as
type and language of web browsing program
Improve our website and set default options for you (such as language and currency) Legitimate interests of the company
Information about your computer, your visits and the use of this Website
(eg. your IP address, your location, your browser,the way the site was updated,the duration of the visit and the number views of the page).
Statistical reasons and for Improvement of our site Legitimate interests of the company Consent

1.3. Your duty to inform us of personal data changes or failure to provide us your personal data:

It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (ex. to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

1.4. Personal data protection:

Personal data are stored on a secure, password and firewall-protected server. “ICEBOW” designed appropriate technical and organizational security measures to ensure that personal data are confidential and intact and to protect them from being accidentally or unlawfully destructed, lost, alternated or disclosed without authorization. The measures taken also prevent others from having access to your personal data when they are transmitted, stored or processed in any way and prevent every other unlawful form of processing, under applicable law. The processing of personal data is carried out solely by “ICEBOW” which is the Data Controller and responsible for your personal data and bound by strict confidentiality obligations.In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

1.5. Legal basis of processing data and data storage:

“ICEBOW” collects and processes personal data on the legal basis of either the legal obligation to which we are committed or the execution of a contract with you or the legitimate business interest when this overrides your interest in protecting your data. Otherwise, the legal basis of processing is your consent (we will ask you to provide us with your consent before we start processing your data). “ICEBOW” may keep a record and process personal data of users. Users, in compliance with the terms of the European regulation GDPR, will be informed about that through our website. We will not disclose or bring to public personal data of users. Collaborators of “ICEBOW” may have access to data records only to promote, support and improve the company’s services, as well as the company’s relationship with every user.

Our company stores your personal data for as long as you continue to interact with us and only in case data are necessary for the reason that have been collected and processed, as given above. Otherwise, we will retain your data until any responsibility may arise from the processing, according to the applicable legislation or until we do not need to keep them according to the law, for example we need to keep them for tax, accounting or legal purposes. We also retain them until you ask us to delete them, or until your consent is withdrawn, or until you object in the processing data which legally based to company’s legitimate interest. As to determine the storage time of your personal data, we also take into account the nature and quantity of your data, the purpose of processing, data’s safety etc. In any case, your data is stored securely. After the end of the storage period, personal data is destroyed by the company's physical files and systems

1.6. Users’ rights as far as their personal data are concerned:

Being users of our website you have the status of the subject of personal data and in compliance with the general data protection regulation of the EU (GDPR) (Articles 15 and fol.), you enjoy the following rights as regards to your personal data:You may request information about your stored personal data from our company at any time by contacting us at the above-mentioned email address. In addition, you have the right to request at any time the updating, access, rectification, provision of extra data, limitation of processing or your personal data be deleted without any charge. Finally, you may at any time object to the procession of your data and receive back the data that you gave us.If you gave us your consent (Article 6 (1) a GDPR) to process your data, you can withdraw your consent at any time. Any request regarding the modification, updating and/or cancellation of your personal data processed by our company, can be sent to: [email protected] Finally, you have the right to submit a complaint to the Data Protection Authority (article 77 GDPR) via written form or electronic form or by contacting any other competent supervisory authority.

1.7. Transferring your data to a third party:

We may have to share your personal data with various third parties, companies or individuals, with whom we deal such as our suppliers, service providers acting as processors who provide IT and system administration services, professional advisors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

1.8. Transferring your data to a third country:

Being Data Controller, our company does not transfer personal data to third countries or international organizations for which there is no relevant decision of the European Commission unless legislation is complied with. If such transfer takes place, your prior information is required.

1.9. Third - party links:

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

1.10. Cookie policy:

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below our cookie policy:

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