Orders & Returns
Your online Icebow purchase satisfaction is important to us, so if you want to change any "in stock" item for any reason, we will gladly accept a return for an exchange or refund of any full priced "in stock" item(s) subject to the following conditions:
- The items must be returned within 30 days of purchase together with original proof of purchase.
- Items must be returned in original condition and unaltered in their original packaging.
NOTE all "made to order" items are NON-refundable and cannot be exchanged with any other item as each piece is handmade to order.
Note that original shipping charges are NON-refundable. Upon returning your items to Icebow headquarters you are responsible for shipping costs. Shipping costs for the new shipment of your exchange items are complimentary from us. If you wish to change more than once you are responsible for shipping costs.
Custom designs are NON-refundable as each piece is handmade to order.
We strive to issue refunds as quickly as possible. You should receive your refund within 14 business days after your returned item(s) is/are received at our warehouse.
You can return your package by a carrier of your choice to the following address and by creating a return form below:
Meletiou Karabini 0
Kalamata, Greece 24133
Phone Number +30 211 111 0426
Click on the button below to create your return form online.
If you have any questions regarding your return, please contact [email protected]